Human Resources - RETURNS COORDINATOR

RETURNS COORDINATOR

OBSERVATORY, CAPE TOWN – SALARY NEGOTIABLE

Location: Western Cape
Salary: Market Related (Negotiable)
Sector: Admin, Retail, Sales, Fashion
EE Position: No
Job Type: Permanent

Closing Date:12 April 2015

Reference: L001

PRIMARY OBJECTIVE/GENERAL OVERVIEW OF THE ROLE:

The individual will be responsible for receiving, assessing and managing of all returned stock on behalf of customers and to process credits timeously where necessary. This is a key function in the overall customer service delivery as any delays with returns could place a strain on customers’ future orders.

MAJOR ACCOUNTABILITIES

1. Receive & Assess Returns

 Receive all incoming returns and assess reason for return

 Ensure that credit request is authorized by agent

 Adhere to the returns policy

 Check that correct documentation accompanies all returns:

- request for credit (RFC)

- quantity balance

- copy of invoice

• Query missing documents with agent and await receipt until processing further

• Make a decision to credit - or not

• Contact customers if decision is not to credit and arrange to return the items –unauthorized returns

• Forward returned parts to the repair department

2. Process Credits

• Process credits for valid returns

• Capture returns on system in order to credit the customer’s account

• Record the system-generated returns order number on the returns sheet.

• File all returns under each category per month

• Attach the summary sheet to each return

• Send weekly returns to Supervisor

• Prepare weekly returns to warehouse and QC, for sign off by Supervisor before moving down to Inventory manager

3. Administration

• Prepare waybill for items returned, not credited

• Count returns received and sign receipt documentation of Courier Company as correct

• Query any discrepancies and follow up

Companies may expire jobs at their own discretion.

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