Business Management - Service Delivery Manager

Service Delivery Manager | Woodstock

Location: Cape Town
Salary: Market Related
(Negotiable)
Sector: Admin, Business
Management, IT,
Management
EE Position: No
Job Type: Permanent

Closing Date: 05 April 2015

Reference: YMP285

SERVICE DELIVERY MANAGER – INTERNATIONAL
RELOCATIONS SERVICES | WOODSTOCK, CAPE
TOWN| SALARY IS NEGOTIABLE TO EXPERIENCE |
GERMAN SPEAKING
Purpose of Role
This role will be to deliver a range of relocation
services to its clientele and deliver financial &
operational value. Working with the world’s top
executives employed within leading corporate
companies.
Skills & Requirements
Mother tongue German, fluent in English
Two years managing a small team
Previous Relocations Management experience is
ideal
Excellent verbal & numerical reasoning
Can do attitude -Positive and personable
Resilient under stress
Passionate about providing good customer service
Innovative and able to challenge existing processes
Ability to adapt to change, Honest and ethical
approach to business
An ability to prioritise tasks and work on own
initiative
12 months experience of working in a pressurised
team environment ideally in a customer-focussed
environment
Has gained personal insights through work or
interests in the challenges of being in a foreign
culture (e.g. through personal travel, living/
working abroad/studying abroad or away from
home)
Minimum of C pass or equivalent in English
Language and Mathematics
Industry experience desirable, but no essential.
Must have worked in a similar type role
Key Responsibilities
File Management
To manage assignee files and ensure complete
satisfaction from assignee and family and client
by exceeding their service expectations
To take detailed client briefs/needs analysis
To learn and administer clients policies.
To develop relationship with clients, assignees and
their families
To ensure that information requested by assignee
is provided on a timely basis. To return calls or
respond to requests for information within 24
hours
To brief and liaise with counsellors, letting agents
and supervise the preparation of property
viewings, inventories, check-ins, tenancy
agreements, renewal and departures.
To liaise with the Education team as needed,
confirming clients' authorisation for school search
programme
To set up utilities and all concierge services.
To highlight to the manager any cost overruns
and act accordingly
To ensure any suitable issues are promptly
escalated where appropriate to ensure corrective
action can be taken
To liaise with moving services and furniture rental
dept where applicable.
To look for opportunities to cross sell The Client’s
services.
Client Liaison
To keep client closely informed of time spent on
each programme.
To ensure complete satisfaction from our clients.
To occasionally support relevant Manager or
Director at client meetings
To update all client documentation upon receipt of
new information
To keep CRM updated and ensure all notes screen
are completed for the client to view.
To ensure all data in CRM is correct so clients can
run reports via the extranet
Team
To work effectively within The Client by providing
support, where required, to all members of the
Organisation
To advise the respective Relocation Manager of
suggestions (process improvement, costs savings)
To assist team members on management of
assignee files and provide day-to-day holiday and
team support
To update documentation when requested by team
members
APPLY WITH YOUR MOVE PERSONNEL - TODAY!
Email your Updated CV to apply@yourmovepersonnel.co.za
*Only shortlisted candidates will be contacted for
Interviews with our Consultants. This will be within
2-3 days of applying. You will receive an
automated response to your email which will
confirm that we have received your CV. If you
have not heard from a Consultant within 3 days of
applying, please consider your application to be
unsuccessful.
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