Banking-Manager: Small Business Services

Nedbank Group - Manager: Small Business Services- Knysna

Applications accepted until: 07th of Nov, 2014
Advert Code: MANAGE75 Nedbank Sub Division Cluster Nedbank Integrated Channels FAIS Affected: Yes
Location: Knysna
Job Purpose: To grow the portfolio/balance sheet by identifying and fulfilling small business client needs and providing consistent excellent service and financial solutions thereby ensuring client satisfaction. To ensure the retention, expansion and cross sell of the branch’s small business clients’ portfolio.
Key Performance Areas:
Sales & Revenue Management: Take responsibility for developing effective banking partnerships/ relationships with clients (emphasis on FSC) by: regular client contact. Demonstrating understanding of the client's business & industry. Listening and probing appropriately and identifying effective financial solutions to address client needs. Using product knowledge and the value propositions of SBS: provide the client with proactive solutions, acting as client's banking partner. Taking responsibility for providing regular feedback to clients. Obtain leads from the industry by: developing effective networks with internal and external clients. Planning and implementing effective prospecting activities. Identifying and responding to business opportunities. Take responsibility for persistently following-up leads without jeopardising the client relationship or the image of the bank. Proactively develop a wide network of contacts internally and externally and use influence to accomplish the divisions’ objectives. Assume responsibility for revenue management in the entire portfolio by ensuring income statement reflects effective interest margins & non-interest revenue. Ensure correct pricing and adherence to pricing guidelines (income generation is maximized). Analyse and make recommendations in regards to pricing outside of the guidelines.
Take accountability of portfolio balance sheet, with the assistance of the team leader SBS. Demonstrate in-depth understanding of own portfolio financial contribution.
Administration within the Portfolio: Assume responsibility for effective administration and controls in entire portfolio by: managing all daily exception reports on client portfolio. Ensuring securities are in place and up-to-date. Ensuring compliance with FICA & FAIS. Assume responsibility for vetting accuracy and quality of facility applications and security documentation within portfolio. Make recommendations to credit based on inputs of financial analysis, monitor to ensure security documentations are completed and returned to admin team. Deal with other banks on bank reports and full general reports. Confirm bank queries and bank codes. Learning & Growth: Development plan & performance contract in place. Complete SBS curriculum. Complete appropriate online assessments & compliance training; network with other SBS colleagues to keep abreast of and share knowledge. Client Service: Take ownership of the clients relationship and service needs with the bank by maintaining open and regular communication and actively involving all support divisions. Effectively manage follow up calls and complaints escalating critical complaints to next level of management in terms of "ask once promise". Ensure retention of clients’ primary banking relationship. Essential Qualifications: Matric + relevant financial qualification - NQF level 5 Preferred Qualifications: B.Com degree/CAIB or relevant business qualification - NQF level 6 Certifications
Job Related Experience: 4 - 6 years Small Business experience 1 year - Long-term insurance cat B 1 year - Short-term insurance personal lines 6 months - Deposits less than 12 months 1 year - Deposits exceeding 12 months Technical Competencies: Banking Law including company Law, Partnership Business Banking Market Knowledge Legal Requirements for processes and companies etc Credit Policy and Credit Risk Charter Compliance awareness (FAIS, FICA) Compliance Requirements Nedbank policies applicable to Small Business S CAN and SBS CAN Legalities of Security Documentation Financial and Business acumen All Nedbank product offerings Preparation of Credit Application Exchange Control Regulations Nedbank System and Products Knowledge ALL Nedbank Processes Balance Sheet Interpretation Nedbank Sales process Sound knowledge of Financial Services Charter Credit policy, processes and procedures Behavioural Competencies: Initiative Resilience Integrity Excellence Orientation Client Centricity Planning and organising Sociability Building Relationships Team work Managing Conflict Diversity Sensitivity Continuous Development Assertiveness Networking Required Industry Acumen: 4 - 6 years exposure to small business clients Number Of People Reporting Preference will be given to applicants from designated groups and suitable internal candidates in line with Nedbank's policies.
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