Banking -Sales & Service Consultant

Sales & Service Consultant -Table View Branch

Applications accepted until: 28th of Nov, 2014
Advert Code: SALESC1136
Nedbank Sub Division Cluster
Nedbank Integrated Channels
FAIS Affected: Yes
Location: Table View Branch
Job Purpose:
• To provide a proactive sales and service role
Key Performance Areas:
Reaching product sales and transactional targets
for relevant Nedbank products:
• Proactively selling Nedbank product offerings to
clients by being visible and approachable in
allocated stores, to meet an agreed to sales
target.
• Increasing client awareness of relevant Nedbank
product offerings.
• Cross-sell .Provide clients with feedback and
guidance regarding relevant products.
Handling queries / service from prospective and
existing clients:
• Answering all product-related queries from
customers on how to use/acquire the relevant
product offering.
• Customer queries and complaints resolved or
escalated within 48 hours.
Risk and compliance requirements:
• Ensure that all activities regarding Risk &
Compliance are adhered to.
• Accuracy of documentation, legislation, processes,
risk and safety management.
• Keep updated on changes to compliance.
Administrative requirements:
• Ensuring all instore administration requirements
are met.
• Weekly reports are submitted timeously.
• Ensure correct process is followed regarding
opening accounts and documentation control.
Design and implementation of adhoc initiatives:
• Ability to recognise opportunities and implement
activities to support Channel objectives e.g
promotions.
• Utilise the instore relationship to maximise
opportunities.
• Planning and organising to meet goals and
objectives.
Self development:
• Personal Development Plan documented; Succession
Plan documented.
• Updating knowledge on FICA, FIAS, Money
laundering.
Essential Qualifications:
• Grade 12 or appropriate National Certificate or
Diploma at NQF Level 4.
• Minimum of an appropriate NQF level skills
programme at Level 2 /4. 12 credits / 30 consisting
of core unit standards registered by SAQA and
quality assured by BANKSETA ETQA.
Preferred Qualifications:
• Matric
Certifications:
Job Related Experience:
• One to three years' sales-related experience.
• 6 months - Deposits less than 12 months
Technical Competencies:
• All processes related to Nedbank product offerings
• Awareness of banking products
• NTE knowledge
• Banking Platform
• CIS
Behavioural Competencies:
• Resilience
• Client Centricity
• Verbal Communication
• Building Relationships
• Team work
• Influencing
Required Industry Acumen:
Retail Banking / Finance related sales experience.
Number Of People Reporting Directly Into Job:
Compliance/Legislative Requirements:
• FICA, FIAS, Money Laundering.
Working Time:
Travel Requirements:
Occasionally between stores for operational reasons.
Equity Statement:
Preference will be given to applicants from
designated groups and suitable internal candidates in
line with Nedbank's policies.
Apply